Terms & Conditions

Clear agreements, no surprises. Here you'll find everything about using fellbee.

Last updated: March 2026

Acceptance

By creating an account with fellbee or by using our services, you agree to these terms and conditions. Please read them carefully. If you do not agree, you cannot use our service.

Service description

fellbee offers an all-in-one platform including:

  • Online calendar and appointment management
  • Client management (CRM)
  • Your own booking website
  • Marketing tools and automated messages
  • Insights and reports
  • Mobile app

We continuously work on improving and expanding our service. Features may be added, modified or removed. No guarantee is given on specific functionality, availability or performance.

Your account

You are responsible for keeping your account credentials secure. This means:

  • Use a strong, unique password
  • Do not share your login details with others
  • Report suspicious activity to us immediately
  • You are responsible for all activities under your account

We may suspend or terminate your account if we suspect it is being misused.

Bookings and appointments

fellbee facilitates online booking of appointments between you and your clients. The following applies:

  • You determine your own availability, services and prices
  • You are responsible for honoring booked appointments
  • fellbee is not a party to the agreement between you and your client
  • You can set your own cancellation policy through the app
  • fellbee is not liable for missed, incorrect or delayed bookings

Payment and pricing

Current prices and subscription plans can be found on our website. The following applies:

  • Prices are exclusive of VAT, unless stated otherwise
  • Subscriptions are billed monthly
  • The first month costs €4.95, unless stated otherwise during a promotional period
  • After that, the subscription automatically renews at €30 per month, which includes 1 location and up to 3 employees
  • Additional employees cost €3 per month each, additional locations €5 per month each
  • You can cancel at any time; the subscription continues until the end of the paid period
  • We may adjust prices after providing at least 30 days notice
  • In case of non-payment, we may restrict access to your account

Prohibited use

You may not use fellbee for:

  • Illegal activities or facilitating them
  • Sending spam or unsolicited messages
  • Distributing malware or harmful code
  • Violating the intellectual property rights of third parties
  • Collecting data from other users without consent
  • Overloading or disrupting our systems
  • Circumventing security measures

Intellectual property

All intellectual property rights to the fellbee platform, including source code, design, texts and branding, belong to fellbee, trading name of Ctrl Alt Create. You receive a limited, non-exclusive and non-transferable right of use for the duration of your subscription.

The data you enter (client data, appointments, etc.) remains your property. You grant us the right to process this data to provide the service.

No warranty and disclaimer

fellbee is provided on an 'as is' and 'as available' basis, without any warranty, express or implied. We make no guarantees regarding:

  • Uninterrupted or error-free operation of the platform
  • Fitness for a particular purpose
  • The accuracy or completeness of generated data, reports or calculations
  • A specific level of availability (uptime)

Use of fellbee is entirely at your own risk. You are responsible for verifying the accuracy of data processed through the platform.

Limitation of liability

To the fullest extent permitted by law:

  • We are not liable for indirect damages, consequential damages, lost profits, missed savings, loss of data or damages due to business interruption
  • Our total liability for direct damages is limited to the amount you have paid us in the three (3) months preceding the event giving rise to the claim, with a maximum of €90
  • We are not responsible for content you enter or send through our platform
  • We are not liable for the actions or omissions of your clients
  • Any claim for damages lapses if not reported in writing within 12 months of discovery

Indemnification

You indemnify fellbee, trading name of Ctrl Alt Create, against all third-party claims related to:

  • Your use of the platform
  • Content you enter or send through the platform
  • Your violation of these terms
  • Your infringement of third-party rights

This includes reasonable attorney fees and legal costs. You will fully cooperate in the defense against such claims.

Force majeure

We are not liable for failure to fulfill obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Outages at hosting or cloud providers
  • Internet outages or network issues
  • DDoS attacks or other cyberattacks
  • Natural disasters, pandemics or government measures
  • Outages at third-party service providers (payment processors, email services)

In the event of force majeure lasting more than 60 days, either party may terminate the agreement without compensation.

Data processing

When you process personal data of your clients through fellbee, fellbee acts as a processor and you are the data controller within the meaning of the GDPR. You are responsible for:

  • Informing your clients about the processing of their data
  • Obtaining the appropriate legal basis for processing
  • Complying with the GDPR and other privacy legislation

A data processing agreement forms part of these terms. The details are set out in our privacy policy.