What do no-shows cost your salon?
An empty slot costs more than a treatment price alone. Estimate your direct lost revenue per month and see the room for better reminders and cancellation rules.
Calculate your no-show costs
Use your own figures. The result estimates missed treatment revenue, excluding fixed costs and replacement bookings.
How to use the result
Measure before choosing a measure. For at least four weeks, record scheduled appointments, timely cancellations, late cancellations and complete no-shows separately.
Make no-shows visible
Use one calendar and record missed appointments consistently. Without a baseline, you cannot tell whether a change works.
Send a reminder at the right time
Include the date, time, treatment and a clear way to cancel or reschedule. Test which timing works best for your clients.
Make your policy clear
Show cancellation terms during booking and in the confirmation. Allow reasonable exceptions and explain why early notice matters.
Measure again
Compare equal periods before and after the change. Track no-shows, timely cancellations and open slots that were booked again.
About no-shows and lost revenue
Practical answers for using the estimate responsibly.
Divide appointments where the client did not turn up by all scheduled appointments and multiply by 100. Track timely cancellations separately so you can see which open slots could still be booked again.
Not always. The calculator shows missed treatment revenue. You may save variable product costs and sometimes fill the slot again, so the result is an estimate rather than a profit calculation.
At least four ordinary weeks is a practical start. If you have strong seasonal changes or few appointments, use a longer period and avoid holiday weeks or unusual promotions.
A clear reminder can help clients remember an appointment and cancel earlier when they cannot attend. Results vary by salon, so measure your own baseline and the period after the change.
That depends on your clients, treatment duration and cancellation risk. Communicate terms in advance and apply them consistently and reasonably. Have legal or tax terms reviewed by a professional where needed.